Service Agreement Overview
Understanding the key components of our service agreement and what you can expect from our partnership.
Service Agreement
Terms governing our web development and ongoing support services
- Custom website development using modern frameworks
- Ongoing maintenance and support through subscription model
- Client portal access for communication and project management
- Hosting services and technical infrastructure
Payment Terms
Billing, payment schedules, and subscription management
- Initial development payment terms
- Monthly subscription billing cycles
- Payment methods and processing
- Late payment policies and procedures
Client Responsibilities
What we need from you to deliver excellent service
- Timely provision of content and feedback
- Access to necessary accounts and systems
- Clear communication of requirements and changes
- Compliance with applicable laws and regulations
Service Guarantees
Our commitments to quality, uptime, and support
- 99.9% hosting uptime guarantee
- 48-hour response time for support requests
- Professional development standards and practices
- Data security and backup procedures
Subscription Model Terms
Specific terms governing our unique subscription approach to web development and ongoing support.
Subscription Services
Our subscription model includes ongoing website maintenance, security updates, performance monitoring, content updates, technical support, and client portal access. Subscription services begin after initial website development is completed and launched.
Billing Cycles
Subscriptions are billed monthly in advance. Your first subscription payment is due upon website launch. Subsequent payments are automatically charged on the same date each month unless you cancel with proper notice.
Cancellation Policy
You may cancel your subscription at any time with 30 days written notice. Upon cancellation, you retain full ownership of your website and all associated files. We will provide necessary documentation for transition to another provider if requested.
Service Modifications
We may modify subscription services with 30 days notice. Price changes require 60 days notice. You may cancel without penalty if you disagree with service or price modifications.
Intellectual Property & Ownership
Clear guidelines on who owns what, ensuring you retain full control of your digital assets.
Client Ownership
You own all custom code, content, designs, and digital assets created specifically for your project. This includes your website's source code, database content, and any custom functionality developed by Web54.
Web54 Tools & Frameworks
We retain rights to our development tools, frameworks, methodologies, and general business processes. These are not transferred to clients but may be used across multiple projects.
Third-Party Components
Some projects may include third-party libraries, frameworks, or services. These remain subject to their respective licenses and terms of service.
Portfolio Usage
We may showcase completed projects in our portfolio and marketing materials unless specifically requested otherwise in writing.
Complete Terms of Service
Detailed terms and conditions governing our services and business relationship.
1. Acceptance of Terms
By engaging Web54 for web development services, submitting our contact form, or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all services provided by Web54, including but not limited to website development, design services, hosting, maintenance, and ongoing support through our subscription model.
2. Services Description
Web Development: Custom website development using modern frameworks including Next.js, Vite, React, and TypeScript. All development follows current web standards and best practices for performance, security, and accessibility.
Design Services: Custom UI/UX design, brand integration, responsive design implementation, and user experience optimization tailored to your business goals.
Hosting & Infrastructure: Secure, high-performance hosting with SSL certificates, daily backups, security monitoring, and performance optimization.
Ongoing Support: Maintenance, updates, technical support, and communication through our dedicated client portal system.
3. Payment Terms & Billing
Initial Development: Payment terms for initial website development are specified in your project proposal and may include milestone-based payments or alternative arrangements based on project scope.
Subscription Billing: Monthly subscription fees are billed in advance and are due on the same date each month. Payment is processed automatically using the payment method on file.
Late Payments: Late payments may result in service suspension after 15 days past due. A $25 late fee may be applied to overdue accounts. Services resume immediately upon payment of outstanding balance.
Refunds: Initial development payments are non-refundable once work has begun. Subscription fees are non-refundable but you may cancel future billing with proper notice.
4. Client Responsibilities
Content & Materials: You are responsible for providing accurate, legal, and appropriate content for your website. This includes text, images, videos, and any other materials you want included.
Feedback & Approval: Timely review and feedback on designs, functionality, and project milestones helps ensure successful project completion within agreed timelines.
Access & Credentials: Provide necessary access to existing systems, accounts, or services required for project completion, including domain management, hosting accounts, and third-party integrations.
Legal Compliance: Ensure your website content and business practices comply with applicable laws, regulations, and industry standards.
5. Limitations of Liability
Service Limitations
While we strive for perfection, web development involves inherent risks including browser compatibility issues, third-party service dependencies, and evolving web standards. We cannot guarantee compatibility with all devices, browsers, or future technology changes.
Liability Limits
Our total liability for any claims related to our services is limited to the amount paid by the client in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.
Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, internet outages, third-party service failures, or government actions.
Client Responsibilities
Clients are responsible for their website content, compliance with applicable laws, and proper use of their website and associated services.
6. Termination
Client Termination: You may terminate services at any time with 30 days written notice. Upon termination, you retain ownership of all completed work and receive all necessary files and documentation.
Web54 Termination: We may terminate services with 30 days notice for non-payment, violation of terms, or if continuing the relationship is not feasible. In such cases, you receive all completed work and files.
Immediate Termination: Either party may terminate immediately for material breach of contract, illegal activity, or circumstances that make continuation impossible.
7. Dispute Resolution
Good Faith Resolution: We believe most disputes can be resolved through open communication and good faith negotiation. We encourage direct discussion of any concerns or issues.
Mediation: If direct negotiation fails, disputes will be resolved through mediation with a mutually agreed-upon mediator in the Pacific Northwest region.
Governing Law: These terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.
8. Changes to Terms
Notification: We may update these terms to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated via email and prominent website notice.
Advance Notice: Material changes to terms will include 30 days advance notice. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
Right to Terminate: If you disagree with updated terms, you may terminate services without penalty within the notice period.
Our Service Guarantees
We stand behind our work with specific guarantees that ensure you receive professional service and reliable support throughout our partnership.
Response Time Guarantee
All support requests receive acknowledgment within 48 hours, with most responses much faster.
Uptime Guarantee
99.9% hosting uptime with automatic monitoring and immediate issue resolution.
Security Commitment
Regular security updates, monitoring, and best practices to protect your website and data.
Performance Standards
Websites built to modern performance standards with ongoing optimization included.
Service Level Agreement
Our commitments to service quality and reliability
Questions About These Terms?
We believe in clear communication about our terms and conditions. If you have any questions about these terms or need clarification on any aspect of our service agreement, we're here to help.
Legal & Contract Questions
For questions about terms, contracts, or legal aspects of our services
General Service Questions
For questions about our services, process, or subscription model
Direct Phone Contact
Prefer to discuss terms and services over the phone
Fair Terms Promise
Our commitment to transparent, fair business practices
Terms Summary
Key points from our terms of service in simple language
What You Get
- Custom website development
- Ongoing support and maintenance
- Full ownership of your website
- Client portal access
- Hosting and security
What We Need
- Timely payment of invoices
- Content and feedback when requested
- Access to necessary accounts
- Clear communication of requirements
- 30 days notice for cancellation
Last Updated: January 15, 2025
Previous versions of these terms are available upon request
Ready to Work Together?
Now that you understand our terms and approach, let's discuss your project and explore how Web54 can help your business succeed online.