Our Privacy Principles
These core principles guide how we handle your personal information and protect your privacy.
Data Minimization
We only collect information necessary to provide our services and communicate with you effectively.
Secure Storage
All data is encrypted and stored securely using industry-standard security practices.
Transparency
We're clear about what data we collect, how we use it, and who we share it with (spoiler: very few people).
Your Control
You have the right to access, update, or delete your personal information at any time.
Information We Collect
We only collect information that helps us provide better service and communicate with you effectively.
Contact Information
Information you provide when contacting us or using our services
What We Collect
- Name and email address
- Phone number (if provided)
- Company or organization name
- Project details and requirements
- Communication preferences
Website Analytics
Anonymous usage data to improve our website and services
What We Collect
- Page views and navigation patterns
- Device and browser information
- Geographic location (general region)
- Referral sources
Client Project Data
Information related to active web development projects
What We Collect
- Project specifications and requirements
- Website content and assets
- Communication history
- Support ticket information
How We Use Your Information
Your information is used solely to provide our services and improve your experience with Web54.
Communication
Respond to inquiries, provide project updates, and deliver ongoing support through our client portal.
Examples
- Email responses to contact form
- Project status updates
- Support ticket responses
Service Delivery
Develop your website, provide hosting, and deliver the web development services you've requested.
Examples
- Custom website development
- Hosting and maintenance
- Client portal access
Website Improvement
Analyze website usage to improve our services and provide better user experiences.
Examples
- Site performance optimization
- User experience improvements
- Service enhancements
Third-Party Services
We work with trusted partners to provide our services. Here's what information we share and why.
Web3Forms
Data Shared
Contact form data (name, email, message)
Email Service Provider
Data Shared
Email addresses and communication content
Your Privacy Rights
You have complete control over your personal information. Here's what you can do.
Access Your Data
Request a copy of all personal information we have about you.
Update Information
Correct or update any personal information we have on file.
Delete Your Data
Request deletion of your personal information from our systems.
Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Opt out of communications or data processing at any time.
File Complaints
Contact us or relevant authorities if you have privacy concerns.
Detailed Privacy Policy
Complete information about our data practices and your rights.
1. Information Collection
Contact Forms: When you submit our contact form, we collect your name, email address, company information (if provided), phone number (optional), and project details. This information is processed through Web3Forms and sent directly to our email system.
Website Analytics: We collect anonymous usage data including page views, device information, and general geographic location to improve our website and services. This data cannot be used to identify you personally.
Client Services: For active clients, we maintain project-related information, communication history, and support requests to provide ongoing web development services.
2. How We Use Your Information
Service Delivery: We use your information to respond to inquiries, provide project quotes, develop your website, and deliver ongoing support and maintenance services.
Communication: We'll contact you about your project, send important updates, and provide support through our client portal system.
Improvement: Anonymous usage data helps us improve our website, services, and user experience. This data is never linked to your personal information.
3. Information Sharing
We do not sell your personal information. We only share information with trusted service providers who help us deliver our services:
- Web3Forms: Processes contact form submissions securely
- Hosting Providers: Secure website hosting and performance monitoring
- Email Services: Secure communication and project updates
All third-party services are required to maintain the same level of data protection and privacy that we do.
4. Data Security
Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols. Stored data is encrypted and protected using secure hosting infrastructure.
Access Control: Only authorized personnel have access to personal information, and access is limited to what's necessary for service delivery.
Regular Updates: We regularly update our security practices and monitor for potential vulnerabilities to keep your information safe.
5. Data Retention
Contact Inquiries: We retain contact form submissions for up to 2 years to track business relationships and provide follow-up communication if needed.
Client Data: Active client information is retained for the duration of our service relationship plus 1 year for support and legal purposes.
Analytics Data: Anonymous website usage data is retained for up to 2 years for service improvement purposes.
6. Privacy Questions & Requests
Contact Us: For any privacy-related questions, data requests, or concerns, contact us directly at privacy@web54.dev or use our general contact information.
Response Time: We'll respond to privacy requests within 48 hours and fulfill data requests within 30 days as required by applicable privacy laws.
Policy Updates: We'll notify you of any significant changes to this privacy policy via email or prominent website notice.
Questions About Your Privacy?
We're committed to transparency and protecting your privacy. If you have any questions about this policy or how we handle your information, we're here to help.
Privacy-Specific Inquiries
For data requests, privacy questions, or policy clarifications
General Questions
For general inquiries about our services or business practices
Direct Phone Contact
Prefer to discuss privacy concerns over the phone
Privacy Commitment
Our promise to protect your information
Policy Updates & Changes
How we handle changes to this privacy policy
When We Update This Policy
- Changes in our data practices
- New third-party service integrations
- Legal or regulatory requirements
- Service improvements or changes
How We Notify You
- Email notification to all contacts
- Prominent notice on our website
- 30-day advance notice for major changes
- Updated policy posted with revision date
Last Updated: January 15, 2025
Previous versions of this policy are available upon request
Ready to Work Together?
Now that you understand how we protect your privacy, let's discuss your project and explore how Web54 can help your business succeed online.